How does Cancel work?

Cancel integrates with mobile banking applications to enable cancellations directly from the bank application.

Importantly, we are making it easy for customers to manage and cancel subscriptions. Once the cancel button has been clicked, customers are asked to provide any details required to complete the request and to locate the account, before granting permission for Minna to execute it. This enables Minna to utilise a Power of Attorney to legally action a cancellation on behalf of the user.

Services providers can then easily manage cancellations through our partner portal. After either confirming or declining (for example, where a binding period exists) a request, the user will then receive in-app notifications to inform them of the status and outcome, as well as suggesting any further actions.